Shipping & Returns

Shipping

Every Studio Kees piece is handmade. Orders are dispatched within 5 working days, unless an item is marked as pre-order or made to order. For these items, the expected shipping time is stated on the product page. Orders containing ceramics are dispatched within 15 working days. You receive a tracking link by email as soon as your parcel is on its way.

Shipping costs depend on your destination and are calculated at checkout, before you pay.

Delivery times after dispatch depend on the carrier and your location. If your order has not arrived within 10 working days, please contact us at contact@studiokees.eu and we will look into it.

Damaged on arrival

If your order arrives damaged, please email contact@studiokees.eu with your order number and a few photos of the product and the packaging. We will arrange a repair, replacement or refund.

Returns

Changed your mind? You can cancel your purchase within 14 days of receiving your order, without giving a reason.

How to return

1. Email contact@studiokees.eu within 14 days of delivery with your order number and the item(s) you want to return. You may also use the EU model withdrawal form, but this is not required.
2. Send the item(s) back within 14 days of letting us know. We will send you the return address.
3. Return shipping costs are paid by you. We recommend using a tracked service, as the parcel remains your responsibility until it reaches us.

Condition

Please return the item unused, clean and in its original packaging where possible, so it can be resold. You may inspect the product as you would in a shop. If the item shows wear, damage, dog hair or odours beyond that, we may deduct the loss in value from your refund.

Refunds

We refund the purchase price and the original standard shipping costs within 14 days of receiving your cancellation, using the same payment method you used for your order. We may wait with the refund until we have received the item back or you have shown proof of return, whichever comes first.

Defects

If something is wrong with your basket, your statutory warranty rights apply. Email contact@studiokees.eu with your order number and photos, and we will find a solution. In that case the return shipping is on us.